1. Customer demand collection and communication
After the customer first puts forward the demand, our customer service team communicates with the customer in detail to clarify the product specifications, application scenarios and specific requirements. We listen carefully to customer needs, ensure accurate understanding, and lay the foundation for subsequent work.
2. Engineer feasibility analysis and optimization plan
After receiving customer needs, our professional engineer team conducts feasibility analysis on the request, evaluates the feasibility of the plan, and explores more optimized solutions. We propose the best product options based on customer needs, budgets and application conditions, and consider how to find the best balance between performance and cost.
3. Customized product recommendation and technical support
Based on the customer's specific application, our engineers tailor the best product solution for the customer. Whether it is a standard product or a custom design, we ensure that the recommended products meet industry standards, have superior performance, and meet customer needs.
4. Sample production and confirmation
Sample production is a key step in our service process. After confirming the product design, we will make samples for customers within 2-3 days. Once completed, we confirm with the customer through photos and videos to ensure that the sample meets customer requirements. Once the customer approves the sample, we immediately conduct further testing.
5. Sample testing and mass production
After the sample is confirmed by the customer, we will conduct rigorous testing to ensure that all functions are normal and meet the expected standards. After the test is successful, we will enter the mass production stage to ensure that the production process is efficient and accurate, and meets the customer's time and quality requirements.
6. Logistics tracking and on-time delivery
After the mass production of the product is completed, we are responsible for tracking the logistics to ensure that the product can be delivered to the customer on time. We work closely with the logistics company to monitor every link in the transportation process to ensure that customers can receive high-quality products on time.
7. After-sales tracking and technical support
Our service does not end after the customer receives the product. We will regularly follow up on the use of the product to ensure that the product performance meets the customer's expectations. If any problems are encountered during use, our professional engineer team will provide timely technical support and solutions to ensure that customers have no worries during use.
8. Continuous customer relationship maintenance
We focus on establishing long-term and stable cooperative relationships with customers. Through regular communication and feedback, we continuously optimize our products and services to better meet the changing needs of customers. We are committed to providing customers with continuous technological innovation and support and becoming a trusted partner for customers.
